ServiceNow - Senior Functional Consultant for HRSD / CSM

We are seeking an experienced ServiceNow Senior Business Process Consultant for HR / CSM to join our fast-growing Global ServiceNow Practice. The role involves designing and deploying best practice process solutions, leading process discovery, re-engineering, improvement, and analysis sessions, and ensuring the delivery of solutions that are efficient, sustainable, and aligned with customer goals.

Requirements

• 3+ years of experience in HR and/or Customer Service functions, processes, and HR and/or Customer Service industry best practices
• A Bachelor's degree or equivalent practical experience (5-10 years)
• 2+ years working with the ServiceNow platform on current releases
• 3+ years’ experience in management consulting, process design, or product management
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills in documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer-centric mindset
• Experience leading/executing complex strategic and operational initiatives at large organizations
• Experience partnering with and advising executives

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan