ServiceNow - Senior Functional Process Consultant - ITx Workflows

Veracity by RGP is seeking a Principal Business Process Consultant for ITx workflows to join their fast-growing ServiceNow Practice team. The successful candidate will lead process discovery, re-engineering, and improvement sessions to identify solutions that help achieve the strategic goals of customers. They will also document, prioritize, and lead in the delivery of the overall solution.

Requirements

• 5+ years of experience in ITx product implementation and process consulting, ITIL certification (preferred)
• A Bachelor's degree or equivalent practical experience (5-10 years)
• 3+ years working with the ServiceNow platform on current releases
• 5+ years' experience in management consulting, process design, or product management
• Excellent communication skills (written and verbal) with strong presentation and facilitation skills
• Exceptional skills documenting process design, business requirements, agile user stories, process guides, and project collateral
• Strong interpersonal skills with a strong customer centric mindset
• Experience leading / executing complex strategic and operational initiatives at large organizations
• Experience partnering with and advising executives
• Implementation certifications preferred but not required. (CSA) Certified ServiceNow Administrator and (CIS-ITSM) Certified Implementation Specialist for ITSM and Micro Certifications for CMDB

Benefits

• Competitive compensation
• Comprehensive medical plans
• 401k Savings Plan
• Employee Stock Purchase Plan