ServiceNow Analyst - CMDB

Egon Zehnder is seeking a highly skilled ServiceNow Analyst to join their team in Gurugram, India. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. The role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of their IT service management processes.

Requirements

• Over 5+ years of working experience in ServiceNow
• 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
• Solid understanding of Configuration Management practices and principles
• Experience implementing ServiceNow Service Mapping
• ITIL foundations certification preferred
• Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
• Effectively working under accelerated deadlines and working independently to complete objectives
• Experience working in a team-oriented, collaborative environment with good interpersonal skill
• Ability to translate business requirements into technical specifications and design
• Self-starter, positive attitude, and ability to problem-solve under minimal supervision
• Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
• Ability to manage multiple simultaneous tasks within an open and interactive environment

Benefits

• 5 Days working in a Fast-paced work environment
• Work directly with the senior management team
• Reward and Recognition
• Employee friendly policies
• Personal development and training
• Health Benefits, Accident Insurance
• Potential Growth for you!