Sword Technologies SA

ServiceNow Engagement Manager

Join Sword Technologies SA as a ServiceNow Engagement Manager in Eysins, Vaud. Lead projects, manage teams, and drive improvements. Requires 7 years of ServiceNow experience and ITILv3 certification.

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Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
January 7, 2025

The ServiceNow engagement manager leads projects from design to delivery, implementing and managing features in customers' ServiceNow platforms. Responsibilities include managing project delivery, leading implementation teams, and driving continuous improvements.

Requirements

  • BA/BS in Computer Science, Information Technology
  • Written and verbal proficiency in English
  • 7 years of experience on ServiceNow
  • Experience in implementation and customization of at least 2 of the main ServiceNow modules core ITSM, ITOM, ITBM, CSM, IRM
  • Experience with Agile/Scrum methodology
  • ITILv3 certified

Requirements Summary

BA/BS in Computer Science, Information Technology, 7 years of experience on ServiceNow, ITILv3 certified