ServiceNow Service Manager

CLS is seeking a ServiceNow Service Manager to provide strategic oversight and ownership for the design, development, modification, and implementation of mid- and long-term solutions within the ServiceNow platform. The ideal candidate will have advanced experience in configuring/implementing/developing ServiceNow functionality and technical knowledge of ServiceNow ITSM functional area.

Requirements

• Advanced experience in configuring/implementing/developing ServiceNow functionality
• Technical knowledge of ServiceNow ITSM functional area
• Experience working with customers to gather business requirements and develop a technical solution design
• Experience designing business functions, processes and information flow within ServiceNow or between ServiceNow and other business systems

Benefits

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days
• Generous parental leave policies
• Parental transition coaching programmes and support services
• Wellbeing and mental health support resources
• Affinity Groups
• Hybrid working
• Active support of flexible working for all employees
• Monthly ‘Heads Down Days’ with no meetings across the whole company
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees
• Private medical insurance and dental coverage
• Social events that give you opportunities to meet new people and broaden your network across the organisation
• Annual flu vaccinations
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees
• Access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning
• Access to frequent development sessions on a number of topics