ServiceNow Solution Architect- SPM/CSM (India)

NewRocket is seeking a ServiceNow SPM/CSM Solution Architect with Platform capabilities focus to lead the successful delivery of ServiceNow solutions and services in a client-consulting environment.

Requirements

• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize SPM/CSM ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing
• Mentor project crew members by managing peer reviews and provide technical guidance
• Experience with implementing ServiceNow modules (SPM, CSM, Intergrations, IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, Performance Analytics)
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script
• Experience with ServiceNow for custom application design and development
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation