Fujitsu

ServiceNow System Senior Administrator

Join Fujitsu as a ServiceNow System Senior Administrator in Braga. Manage platform support, lead a team, and utilize Java/JavaScript skills. 12+ months experience required.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
System Administrator
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Integration Hub
Department - JobBoardly X Webflow Template
Reporting and Analytics
Department - JobBoardly X Webflow Template
Service Catalog
Department - JobBoardly X Webflow Template
Service Portal
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management
Department - JobBoardly X Webflow Template
Certified System Administrator

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
August 24, 2022

Job Description

Purpose

The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications

      • Perform day to day support, administration and maintenance of the ServiceNow platform.
      • Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.
      • Manage a team of ServiceNow System Administrators

Responsibilities

ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.

      • LDAP/SSO related issue, integration related issues resolution
      • Enable plugins (available or HI portal)
      • Creation of transform maps if necessary. It may require to create this maps in order to transform the data.
      • Modification of existing transform maps.
      • Addition or modification of field maps. These are necessary to map the fields into TfSNow.
      • Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.
      • Create/ Customization of SLAs
      • Creating ServiceNow reports and dashboards
      • Email properties management- Not frequent change, System properties
      • Table archiving
      • Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre
      • Create Basic Service Catalog UI
      • Promote Update set
      • Service portal related issues
      • Validation of ACL for troubleshooting, Workflow Troubleshooting
      • Manage 3rd Level of support and escalations.

Technical Skills

Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.

Role Pre-Requisites

The Candidate should have at least 12 months of hands‐on experience with ServiceNow Administration with database concepts along with data on-boarding experience.

      • Understand dependency between different ServiceNow platform and cloud components
      • Should have ServiceNow data sets , transform maps, reporting experience
      • Exposure on Agile/SCRUM methodology

Certifications

ServiceNow System Administrator

ITIL Foundation

Requirements Summary

12+ months ServiceNow Admin experience, Java, JavaScript, DBMS concepts, ITSM modules, ServiceNow Platform, and Agile/SCRUM methodology