ServiceNow System Senior Administrator

Job Description

Purpose

The person with this role will serves as main point of contact for support, administration and maintenance of ServiceNow platform and associated applications

• • • Perform day to day support, administration and maintenance of the ServiceNow platform.
    • Work directly with ServiceNow Admin Team to resolve support issues and fulfil their requests within ServiceNow.
    • Manage a team of ServiceNow System Administrators

Responsibilities

ServiceNow System Senior Administrator will work with a team to manage the configuration, and maintenance of a ServiceNow system in a fast paced agile project environment.

• • • LDAP/SSO related issue, integration related issues resolution
    • Enable plugins (available or HI portal)
    • Creation of transform maps if necessary. It may require to create this maps in order to transform the data.
    • Modification of existing transform maps.
    • Addition or modification of field maps. These are necessary to map the fields into TfSNow.
    • Creation or modification of the simple transform map scripts. These scripts are important in order to transfer the data smoothly into TfSNow.
    • Create/ Customization of SLAs
    • Creating ServiceNow reports and dashboards
    • Email properties management- Not frequent change, System properties
    • Table archiving
    • Coordination with Service Now vendor support for planned event, changes or activities carried out in Service Now datacentre
    • Create Basic Service Catalog UI
    • Promote Update set
    • Service portal related issues
    • Validation of ACL for troubleshooting, Workflow Troubleshooting
    • Manage 3rd Level of support and escalations.

Technical Skills

Java, Java Script and DBMS concepts, ServiceNow ITSM modules, ServiceNow Platform and Cloud Infrastructure Concepts.

Role Pre-Requisites

The Candidate should have at least 12 months of hands‐on experience with ServiceNow Administration with database concepts along with data on-boarding experience.

• • • Understand dependency between different ServiceNow platform and cloud components
    • Should have ServiceNow data sets , transform maps, reporting experience
    • Exposure on Agile/SCRUM methodology

Certifications

ServiceNow System Administrator

ITIL Foundation