Site IT Technical Manager – Durham, NC

The Site IT Technical Manager will lead or support a local team of IT professionals to deliver and improve IT infrastructure, tools, and services that support the workforce across the site. The role requires an in-depth understanding of ETS technologies and services, as well as the delivery organization and their operations. The manager will be responsible for driving service standards, engagement with global processes, and ensuring local infrastructure is lifecycle-run.

Requirements

• A minimum of seven (7) years of relevant experience
• A minimum of a bachelor's degree
• Experience in a Service Manager role with a consistent track record of owning and running an IT Service/Platform/Tools in a medium-large organization
• Fluent in English written and spoken, second language beneficial but not essential
• Solid experience in the Bio/Pharma or Retail industry for service
• Solid experience of service delivery and exploitation
• Deep technical understanding across a range of technologies/domains
• Superb communication and engagement skills and a validated relationship management professional
• Strong stakeholder skills to manage local negotiations, expectations, and resolutions
• Strong influencing, networking, and team working skills
• Solid experience working in a standards/governed/compliant environment
• Strong working knowledge of ServiceNow ITSM Toolset or similar
• Demonstrable experience handling local vendors, contracts, renewals, RFP activities
• Leader and great teammate – sets example for team or coaches others, effective collaboration across your region with your peers
• Experience leading, developing teams with an open, honest, accountable, and collaborative team environment