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Manulife
Software Asset Management Analyst
Join Manulife in Toronto as a Software Asset Management Analyst. Manage software assets globally, ensuring compliance and lifecycle management. 3+ years in IT asset management required. Enjoy competitive salary, growth opportunities, and a flexible work environment.
Direct Hire
Mid-Level
ServiceNow Role Type:
System Administrator
Sales
ServiceNow Modules:
Configuration Management Database
Discovery
Governance, Risk, and Compliance
Integration Hub
Virtual Agent
Software Asset Management
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Hardware Asset Management
Certified Implementation Specialist - Software Asset Management
Certified System Administrator
Job description
Posted on:
February 3, 2025
The Software Asset Management Analyst will join the Global Technology Services and Support Team to manage all infrastructure, end user, data center, and cloud-based software assets globally. The role will focus on the end-to-end lifecycle management, inventory management, deployment, usage, and compliance of software assets.
Requirements
- Minimum 3+ years of experience with IT software asset management, software licensing, software sales, software auditing firms, hardware asset management, procurement, or software purchasing.
- Strong knowledge of software asset life cycle management processes including planning, acquisition, deployment, monitoring, decommission, and disposal.
- Strong knowledge utilizing and/or implementing asset management tools, including automated discovery configuration tools and processes (ServiceNow, SCCM, etc.).
- Good understanding of API’s and integrations that support asset discovery.
- Knowledge of the ServiceNow platform, mainly SAM Pro and Ham Pro.
- Knowledge of sub capacity, PVU, per core. ILMT, and virtual licensing models.
- IT Asset Manager certification (CSAM) and/or (CHAMP) preferred.
- ITIL Knowledge and software/hardware experience.
- Experience in software licensing, terms and conditions, software usage rights and effective license position reporting.
- Software Lifecycle Management.
- Knowledge of Oracle, Microsoft, Adobe, IBM and other enterprise software titles.
- Experience using industry SAM Tools such as ServiceNow (CMDB, SAM Pro, ILMT, Flexera, Aspera, SNOW, BMC, HP, Manage Engine)
Benefits
- Competitive salary and benefits packages
- Growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
- Focus on growing your career path with us
- Flexible work policies and strong work-life balance
- Professional development and leadership opportunities
- Values-first culture
- Boundless opportunity
- Continuous innovation
- Delivering the promise of Diversity, Equity, and Inclusion
- Championing Corporate Citizenship
Requirements Summary
Minimum 3+ years of experience with IT software asset management, strong knowledge of software asset life cycle management processes, and ITIL Knowledge and software/hardware experience
