MSD

Software Asset Management (SAM) Technical manager

Join MSD in Hyderabad as a Software Asset Management (SAM) Technical Manager. Leverage ServiceNow for software management, ensuring reliability and performance.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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IT Asset Management
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Reporting and Analytics
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Software Asset Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Software Asset Management

Job description

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Posted on:
 
April 4, 2025

Join a global healthcare biopharma company as a Software Asset Management (SAM) Technical Manager. This role involves technical implementation, maintenance, and support of SAM tool, ensuring high reliability, performance, and security. The position operates as a business partner, proposing ideas and innovative solutions that enable new organizational capabilities through efficient software management.

Requirements

  • Bachelor's degree in Information technology, Computer Science, Finance, Business or any Technology stream.
  • 3+ years of technical experience in IT System Management Experience (preferably in ITAM)
  • Technical familiarity with ITAM tool such as Flexera, ServiceNow or others
  • Familiarity with data visualization or AI tools (eg Tableau, Power BI, Excel, R, and MATLAB or others)
  • Proficiency in programming language such as Java, Python, SQL, and C# or others for data management and analysis is an advantage
  • Ability to provide technical support and resolve complex issues
  • Understanding of software asset management lifecycle processes is an advantage
  • Strong analytical skills to interpret data
  • Ability to work individually, as well as in a team and collaborate with others
  • Effective communication skills to present findings and insights clearly
  • Ability to learn complex technologies quickly
  • Product and customer-centric approach

Benefits

  • Global healthcare biopharma company with a legacy of success
  • Diverse and collaborative team
  • Opportunities for professional growth and development
  • Flexible work arrangements
  • Competitive salary and benefits

Requirements Summary

3+ years of technical experience in IT System Management Experience (preferably in ITAM), Technical familiarity with ITAM tool such as Flexera, ServiceNow or others, and Ability to provide technical support and resolve complex issues