PwC

Solution Architect-AIOps & Service Operations-Senior Manager

Join PwC as a Senior Manager, Solution Architect-AIOps in Chicago. Lead tech transformations, requiring 7+ years in AIOps. Benefits include medical, dental, and 401k.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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DevOps
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Discovery
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Event Management
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IT Operations Management
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery
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Certified Implementation Specialist - Event Management
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
January 15, 2025

PwC's Cloud Computing and Networking practice helps clients transform their business through innovative technology solutions and effective IT Service Management. As a Solution Architect-AIOps & Service Operations-Senior Manager, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. The role requires technical leadership, expertise in AIOps and Observability-related technology, and the ability to drive technology change.

Requirements

  • Bachelor's Degree
  • 7 year(s) of experience
  • Certification(s) Preferred: ITIL 4, ServiceNow Certified Implementation Specialist – IT Operations Management (CIS-ITOM), ServiceNow Certified Implementation Specialist – Event Management (CIS-EM), BMC Certified Professional: Helix Operations Management, BMC Certified Professional: Helix Discovery
  • Technical leadership role as a Solution Architect or Technical Architect (or similar)
  • Expertise in one or more of the following: DevOps, Serverless, Networking, Security, Storage, Databases, IOT, AI/ML, Cloud Migration and IT Transformation
  • Drive the interpretation and translation of client goals into technical specifications, delivering a POV on specific technologies, and driving technology change

Benefits

  • medical
  • dental
  • vision
  • 401k
  • holiday pay
  • vacation

Requirements Summary

7+ years of experience in technical leadership roles with expertise in AIOps and Observability-related technology