Sr. Product Manager, ESM

The Sr. Product Manager for the Enterprise Service Management (ESM) platform will be responsible for providing strategic direction and acting as an evangelist for the ESM platform. The role will involve defining the product vision, strategy, and communications to collaborators and developing a 12 to 24-month product roadmap. The Sr. Product Manager will also establish and lead the Enterprise Governance Committee and work with business operations and vendor support teams to capture user feedback and develop KPI's.

Requirements

• Bachelor’s degree in computer science, Software Engineering, MBA or related field or equivalent experience
• 5 years of relevant experience
• Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute
• Experience in implementing ServiceNow or Jira, CMDB and HelpDesk
• Experience in capturing user stories and converting them into sprint stories
• Experience with systems integrations, and data migrations
• Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment
• Experience with translating user feedback and needs into requirements for process, functional, and technical improvements
• Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills
• Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors
• Extensive leadership and operational managerial experience
• Ability to communicate effectively in a geographically dispersed team
• Experience working with individuals with varied levels of knowledge and experience using new systems and technology
• Strong problem-solving skills with creative approach and ability to think strategically and analytically
• Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently

Benefits

• Competitive base salary
• Performance and Recognition
• Benefits
• Employee assistance program
• Employee wellness program
• Telemedicine
• Medical consultation
• Paid Time Off (PTO)
• Total of 12 paid holidays off each year
• Tuition Assistance