Sr Systems Admin - Azure/ IT Engineer III

We are seeking an Sr. Systems Admin, IT Engineer III to join our program on US International Development Finance Corporation (DFC) CFESS IT Operations in Washington. D.C. The role involves administering and maintaining Azure cloud infrastructure, providing senior systems administrators and support, and managing daily operations and health of the DFC infrastructure.

Requirements

• Administer and maintain Azure cloud infrastructure to ensure reliable performance and scalability.
• Support the integration of Azure services into existing systems, enabling seamless operation and enhancing productivity.
• Provide senior systems administrators and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel.
• Manage all virtual servers, physical servers, enterprise storage, file and server backups, network switches, routers, firewalls, telecom closets, DFC datacenter.
• Support and resolve escalation of tickets that cannot be resolved at the Tier I level as well as requests that require advanced knowledge or access using a combination of prior technical knowledge among team members via mentoring and cross-training.
• Tickets shall be maintained and updated with correct status and notes to fully document all actions taken to resolve issues. Tickets shall be resolved and closed within specified SLA timeframes.
• As needed, engage external vendors to initiate support tickets, act as a main POC, and maintain consistent communication and troubleshooting efforts until resolution of problems.
• DFCNet shall be monitored for system anomalies, errors, and failures and all system alerts shall be investigated and a response must be provided to OIT management within the specified timeframe.
• Certificate Management for internally generated PKI and 3rd party issued certificates.
• Research and contribute to a shared knowledge base to help troubleshoot issues and share information to be used by others.
• Maintain complete, accurate and up-to-date documentation on all network applications and systems. Documentation types include Visio, Word, Excel and others to provide detailed views of traffic and data flows.
• Bachelor’s Degree in a relevant field
• 3+ years of experience in providing patching and vulnerability management and other security services
• 3+ years experience with Azure VDI
• Experienced in Systems Administration of a complex network (Nutanix SAN, HP NAS)
• Experienced in utilizing ServiceNow ITSM tool to track and resolve incidents, service requests, and changes
• Experienced in providing Active Directory Support, account management, GPO management.
• Experience with M365 services, Teams, Exchange, etc.
• Experience working in depth with Azure Active Directory
• US Citizen
• Ability to obtain Public Trust

Benefits

• Health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays