Staff Consultant, Business Analyst - ServiceNow

We're Nagarro, a Digital Product Engineering company, looking for a Staff Consultant, Business Analyst to join our team. The ideal candidate will have 7+ years of experience in Business Analysis with ServiceNow projects.

Requirements

• Total experience 7+years.
• Strong working experience in Business Analysis with ServiceNow projects.
• Deep understanding of ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, GRC, SecOps, SPM etc.)
• Strong domain knowledge in ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB).
• Proficiency in tools such as JIRA, Confluence, Microsoft Visio, Lucid chart, or similar.
• Demonstrated ability to document clear and concise user stories, BRDs, and functional specs.
• Familiarity with API integrations, middleware, and external systems.
• Solid stakeholder management experience at various organizational levels.
• Experience working with ServiceNow developers, architects, and QA teams to deliver business value.
• Experience working in Agile, Scrum, or hybrid development methodologies.
• Understanding of ServiceNow architecture, integration capabilities, and data modelling.
• Strong communication and presentation skills, with the ability to simplify complex technical concepts.

Benefits

• Responsibilities: showcasing a consulting mindset, identifying project/service stakeholders, planning, organizing, and monitoring projects.
• Mentoring and managing team members, ensuring project quality, reporting key metrics, assisting account management, identifying opportunities to cross sell or up sell Nagarro’s offerings.