Staff Observability Operations Engineer

CVS Health is seeking a Staff Observability Operations Engineer to oversee and optimize their observability platform. The role involves deploying observability solutions, managing event management platforms, handling release management, and troubleshooting incidents.

Requirements

• 7+ years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications.
• 5+ years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions.
• 5+ years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana).
• Experience developing and administering ServiceNow ITOM event management solutions, ensuring seamless integration with observability tools.
• Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty), configuring incident notifications, incident command workflows, and automating incident remediation workflows.
• Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift).
• Proficiency in Python and other scripting languages such as Ansible, PowerShell, and Bash for automation and configuration.
• Solution Implementation and Platform Management: Hands-on experience deploying, managing, and administering observability platforms.
• Incident and Problem Resolution: Excellent problem-solving skills, with the ability to handle multiple tasks, prioritize effectively, and work under pressure.
• Performance Monitoring and Optimization: Experience monitoring platform performance and implementing enhancements to support scalability and complexity.
• Release and Configuration Management: Experience coordinating and managing release cycles for observability platforms.
• Collaboration and Communication: Excellent communication skills, both verbal and written.
• Continuous Improvement: Commitment to continuous improvement and staying current with industry trends and best practices.
• Customer Focus: Strong customer service orientation with the ability to manage customer relationships effectively.
• Compliance and Security: Knowledge of compliance and security standards related to observability platforms.

Benefits

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost programs for wellness screenings, tobacco cessation, and weight management
• Confidential counseling and financial coaching
• Benefit solutions for paid time off, flexible work schedules, family leave, and dependent care resources