Staff Performance Support Consultant (Escalations Engineering)

The Staff Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team, working with some of our largest customers with their toughest performance and scalability challenges. As someone who can think outside the box, you will work on a mixture of reactive and proactive engagements where your technical troubleshooting skills in the stack will come to the fore. In addition, your top-notch consulting skills will be put to good use as you will take on the role of “trusted advisor” to help turn a bad situation around and help customers get maximum value from our platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 7+ Years of Progressive experience in technical support, software development, performance load testing or professional services
• Good working knowledge of the components in a web applications stack
• Experience with one (or more) scripting languages: e.g. JavaScript, Python, Perl, Unix Shell, Windows Powershell etc..
• Good Experience with working (or debugging) Object Oriented code (Java preferred)
• Good working knowledge of one (or more) Relational Database technologies e.g. Oracle / MySQL / SQL Server / PostgreSQL
• Strong problem-solving, leadership, time management, and critical thinking skills
• Excellent communication and presentation skills with an aptitude for learning new technologies

Benefits

• Generous holiday allowances
• Bonus scheme
• Stock options
• Flexible working arrangements