Staff Platform Expert Engineer

The ServiceNow Platform Expert team within our Digital Technology Operations department is a high-performing group of talented individuals committed to optimizing and maintaining the health and performance of our enterprise platforms. As our organization continues to scale, we are expanding our capabilities to build robust systems that drive growth, enhance platform stability, and ensure technical excellence. Through continuous analysis, refinement, and innovation, we maintain a resilient, high-performing digital ecosystem that meets the evolving needs of our internal teams and customers.

Requirements

• Technical Expertise: 8+ years of experience in IT and software development, with 5+ years of hands-on experience with ServiceNow development and/or administration.
• Strong expertise in ServiceNow scripting (JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies and Flow Designer) and ServiceNow integrations using REST/SOAP APIs and third-party tools.
• Strong working experience of performance analysis and tuning of Java based applications – including Java profiling and heap dump analysis.
• Experience in Relational Databases like PostgreSQL / MySQL and deep knowledge on SQL performance, SQL tuning and optimization, and understanding of Explain Plans for complex queries.
• Experience with ServiceNow AI/ML, Virtual Agent, or Predictive Intelligence, alternatively strong experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Experience with log analysis and monitoring tools (e.g., Splunk preferred)
• Any ServiceNow Certifications is a plus

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• Diverse and inclusive work environment