Store and Corporate Support Specialist

The Support Specialist is responsible for managing the resolution of problems in a timely manner, troubleshooting, and resolving or escalating problem calls. They will also monitor vendor performance and interact with other teams to identify and resolve problems.

Requirements

• Excellent bilingual (French and English) communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Degree or Diploma in Computer Networking or related discipline
• A+, Network +, CCENT, or MCP Certification
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
• Experienced with remote access software (VPN, Microsoft Terminal Services)
• Experience with ServiceNow Call Tracking database
• 1-2 years of help desk or equivalent experience
• Valid driver’s license

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs