Support Account Manager

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. The ideal candidate will have experience in leveraging AI, fluency in French and English, and a strong understanding of IT Service Management (ITSM) in enterprise environments.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Fluency in French and English (both written and spoken), with the ability to communicate effectively in various professional contexts
• Experience working with technical support teams in a customer-facing role
• A strong foundational understanding of IT Service Management (ITSM) in enterprise environments, particularly in global deployments
• Comfort and confidence in engaging with individuals at all levels of management, from operational teams to C-suite executives
• Familiarity with ITIL processes for incident, problem, and release management, and the ability to apply them in diverse contexts
• An ability to work effectively under tight schedules and in a fast-paced environment, ensuring minimal disruption for customers
• Broad technical understanding in cloud software environments, with an interest in continually learning and growing your technical expertise

Benefits

• A supportive and inclusive team culture where diverse perspectives are valued
• Opportunities for professional growth and development, with ongoing learning opportunities
• A flexible and remote-first work environment
• Competitive compensation and benefits package