ServiceNow

Support Account Manager

Join ServiceNow as a Support Account Manager in Montreal. Leverage AI, ITSM expertise, and bilingual skills to enhance customer support. Competitive benefits!

Department - JobBoardly X Webflow Template
The Mothership
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Human Resources Service Delivery
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Customer Service Management
Department - JobBoardly X Webflow Template
DevOps
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Service Mapping
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - Customer Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 4, 2025

ServiceNow is seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team. The ideal candidate will have experience in leveraging AI, fluency in French and English, and a strong understanding of IT Service Management (ITSM) in enterprise environments.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Fluency in French and English (both written and spoken), with the ability to communicate effectively in various professional contexts
  • Experience working with technical support teams in a customer-facing role
  • A strong foundational understanding of IT Service Management (ITSM) in enterprise environments, particularly in global deployments
  • Comfort and confidence in engaging with individuals at all levels of management, from operational teams to C-suite executives
  • Familiarity with ITIL processes for incident, problem, and release management, and the ability to apply them in diverse contexts
  • An ability to work effectively under tight schedules and in a fast-paced environment, ensuring minimal disruption for customers
  • Broad technical understanding in cloud software environments, with an interest in continually learning and growing your technical expertise

Benefits

  • A supportive and inclusive team culture where diverse perspectives are valued
  • Opportunities for professional growth and development, with ongoing learning opportunities
  • A flexible and remote-first work environment
  • Competitive compensation and benefits package

Requirements Summary

2-4 years of experience in AI integration, ITSM, and customer-facing technical support roles
Made in Webflow