Support Account Manager

We are seeking a highly motivated and professional individual to join our Support Account Management (SAM) Services team as a Support Account Manager. The role will involve delivering world-class customer satisfaction, driving cross-functional teams, and managing customer relationships.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Fluency in French and English (both written and spoken), with the ability to communicate effectively in various professional contexts.
• Excellent written and oral communication skills
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast-paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset
• ServiceNow platform knowledge or experience
• Project Management capabilities and principles
• Service delivery account management experience

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Holidays
• Company-wide designated global well-being days
• Flexible working culture
• Learning experience platform
• Tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs