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Wakapi
Support Automation Engineer
Join Wakapi in Ephrata, AR as a Support Automation Engineer. Leverage ServiceNow for workflow automation, integrations, and support ticket management.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Incident Management
Integration Hub
Workflow Automation
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
Seeking a Support Automation Engineer to join the Support Systems team. The ideal candidate will have a strong understanding of workflow automation and experience implementing integrations across enterprise support and collaboration platforms.
Requirements
- Proven experience implementing automation across platforms such as Jira, Zendesk, ServiceNow, Power Automate, Slack, Teams, and Outlook
- Strong understanding of support ticket workflows, L1/L2 escalation processes, and routing logic
- Experience developing system integrations using native connectors and APIs
- Proficiency in building forms, triggers, and conditional logic to automate intake and notification flows
- Strong documentation skills with a focus on maintainability and knowledge transfer
- Ability to work independently while collaborating across cross-functional teams
Requirements Summary
Proven experience with automation, strong documentation skills, and ability to work independently while collaborating across teams
