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Altera Digital Health India
Systems Support Engineer(SQL, Service now)
Join Altera Digital Health as a Systems Support Engineer in Pune. Leverage SQL and ServiceNow skills for Level 2 support, troubleshooting, and client service.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Operations Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 20, 2025
Systems Support Engineer responsible for handling Level 2 analysis, troubleshooting, and resolution, providing premium client services, and driving issues/bugs to remediation/resolution. Experience with SQL, ServiceNow, and ITSM tools. Strong communication and interpersonal skills required.
Requirements
- 3+ years of experience in supporting Proactive Work and monitoring
- Experience with Application/Infrastructure Monitoring tools/solutions
- Intermediate level of experience in SQL
- Experience with ITSM tools such as Service desk/ServiceNow
- Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
- Creative data reporting/presentation - PowerBI, Excel, Pivot tables, charts etc
- International support experience (preferably US or Europe i.e., good command of verbal and written English)
Benefits
- Not specified
Requirements Summary
3+ years of experience in supporting Proactive Work and monitoring, intermediate level of experience in SQL, and experience with ITSM tools such as ServiceNow
