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DoubleVerify
Team Lead, Corporate Systems
Join DoubleVerify as a Team Lead, Corporate Systems in Mumbai. Oversee the DV Service Desk, leveraging ServiceNow for IT support excellence. 5+ years IT experience required.
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 16, 2025
DoubleVerify is seeking a Team Lead, Corporate Systems to supervise the DV Service Desk team and ensure high-quality IT support to all employees globally.
Requirements
- 5+ years of experience in IT support, with 1-2 years in a supervisory role
- Bachelor's degree in Information Technology, Computer Science, or a related field
- ITIL certification or equivalent a plus
- Proficient in using Helpdesk tools and ticketing systems (e.g., Jira Service Management, Freshservice, ServiceNow)
- Excellent leadership, communication, and interpersonal skills
- Strong analytical and problem-solving abilities
- Excellent troubleshooting skills in Windows, macOS, and basic networking
Benefits
- Collaborative and inclusive workplace
- Opportunities for leadership development
- Innovative IT solutions
Requirements Summary
5+ years of IT support experience, 1-2 years in a supervisory role, Bachelor's degree in IT or related field
