Technical Lead, Services Reliability & Management

ServiceNow is seeking a Technical Lead, Services Reliability & Management to oversee and ensure high-performance support for deployed microservices, collaborate with internal departments, and engage with partner teams to gather comprehensive details on service alerts.

Requirements

• 10+ years of professional software delivery experience, with a focus on Microservices architecture and support.
• Strong proficiency in Java and/or Python.
• Extensive experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
• Deep understanding of RESTful APIs and API gateway technologies.
• Strong knowledge of SQL, NoSQL, and in-memory databases.
• Familiarity with CI/CD tools such as Jenkins, GitLab CI.
• Knowledge of event-driven architectures and messaging systems like Kafka, RabbitMQ.
• Excellent problem-solving skills and the ability to think critically and analytically.
• Experience with cloud platforms such as Azure, or Google Cloud.
• Experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk.
• Experience in defining and rolling out key support/operational processes is essential.
• Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
• Team leadership experience and mindset to celebrate successes and acknowledge the hard work and dedication of the team.

Benefits

• Prepare and communicate operational metrics both within the organization and to external stakeholders.
• Lead and mentor a team of engineers, fostering a culture of continuous improvement.
• Define and rollout best practices for technical support and operational activities.
• Stay updated with the latest industry trends and technologies, advocating for their adoption where appropriate.