Interac Corp.

Technical Service Now, Lead

Join Interac Corp. in Toronto as a Technical Service Now Lead. Design scalable ServiceNow solutions, guide developers, and enhance IT services. Bachelor's required.

Department - JobBoardly X Webflow Template
Direct Hire
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Application Developer
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Customer Service Management
Department - JobBoardly X Webflow Template
IT Operations Management
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Integration Hub
Department - JobBoardly X Webflow Template
Now Platform App Engine
Department - JobBoardly X Webflow Template
Security Operations
Department - JobBoardly X Webflow Template
Service Catalog
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
January 16, 2025

The Technical Service Now, Lead will be responsible for designing and delivering Enterprise ServiceNow solutions with resilient and scalable technical architecture. The role involves defining system requirements, designing and testing solutions, maintaining and continuously evolving the ServiceNow practice, interacting with clients and stakeholders for requirements collection, providing technical direction and guidance for developers, and implementing Agile development processes.

Requirements

  • Bachelor’s degree in computer science, Information Technology, or related field
  • Experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
  • Excellent communication skills and a business-centric attitude
  • Proficiency with web technologies (XML, HTML, JavaScript, Web services, etc.), App Engine, Flow Designer, Workflows
  • Experience working in a SaaS environment and with Agile methodologies
  • Strong focus on code quality and demonstrated experience in ServiceNow scripting, design work, technical configuration, and deployment
  • Ability to manage the setup, administration, and configuration of ServiceNow
  • Ability to analyze, troubleshoot, and resolve complex software application issues
  • Knowledge of ITIL V4 best practices
  • Experience in IT service management and troubleshooting integration, management, security, and application issues
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow
  • Eligibility to work for Interac Corp. in Canada in a full-time capacity

Benefits

  • Core Values: They define us. Living them helps us be the best at what we do.
  • Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
  • Education: To ensure you are the best at what you do we invest in you

Requirements Summary

Computer science degree, experience with ServiceNow, strong communication skills, and Agile methodologies experience required. At least 5 years of IT experience, experience with ServiceNow, knowledge of ITIL V4 best practices required