Technical Service Now, Lead

The Technical Service Now, Lead will be responsible for designing and delivering Enterprise ServiceNow solutions with resilient and scalable technical architecture. The role involves defining system requirements, designing and testing solutions, maintaining and continuously evolving the ServiceNow practice, interacting with clients and stakeholders for requirements collection, providing technical direction and guidance for developers, and implementing Agile development processes.

Requirements

• Bachelor’s degree in computer science, Information Technology, or related field
• Experience with workflows in key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps)
• Excellent communication skills and a business-centric attitude
• Proficiency with web technologies (XML, HTML, JavaScript, Web services, etc.), App Engine, Flow Designer, Workflows
• Experience working in a SaaS environment and with Agile methodologies
• Strong focus on code quality and demonstrated experience in ServiceNow scripting, design work, technical configuration, and deployment
• Ability to manage the setup, administration, and configuration of ServiceNow
• Ability to analyze, troubleshoot, and resolve complex software application issues
• Knowledge of ITIL V4 best practices
• Experience in IT service management and troubleshooting integration, management, security, and application issues
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow
• Eligibility to work for Interac Corp. in Canada in a full-time capacity

Benefits

• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you