Technical Specialist I

The Technical Specialist I provides advanced technical support to end-users, handles complex desktop-related issues, and assists with the installation, configuration, and maintenance of desktop hardware and software. This role involves providing technical support, installation, and configuration of desktop systems, as well as collaborating with other IT teams to ensure timely and effective issue resolution.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience
• 3-5 years of experience in IT support, specifically with desktop engineering or desktop support roles
• Proficiency with Windows operating systems (Windows 10/11) and macOS
• Experience with desktop hardware (PCs, laptops, printers, peripherals)
• Knowledge of Active Directory, Office 365, and other enterprise applications
• Familiarity with remote desktop tools and ticketing systems (e.g., ServiceNow, JIRA)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Understanding of endpoint security practices (antivirus, firewalls, encryption)
• Experience with macOS or Linux support
• IT certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or similar

Benefits

• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy