Technical Support Engineer- Moloco

We are looking for a Level I Technical Support Engineer with a strong foundation in Windows, Mac, peripheral devices, and basic networking. The ideal candidate will provide first-line technical support to end-users, diagnose and resolve hardware and software issues, and maintain system performance across Windows and Mac environments.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field
• 1-3 years of hands-on experience in technical support for both Windows and Mac operating systems
• Experience in peripherals management (printers, scanners, external devices) and troubleshooting
• Familiarity with basic networking concepts (TCP/IP)
• Windows OS: Installation, configuration, troubleshooting
• Mac OS (macOS): Installation, configuration, troubleshooting
• Basic networking knowledge (e.g., configuring IP addresses, troubleshooting network connectivity)
• Knowledge of peripheral devices (printers, scanners, external storage)
• Experience with common IT support tools, such as ticketing systems (e.g., ServiceNow, Jira), remote support tools (e.g., TeamViewer, AnyDesk)

Benefits

• Medical Insurance Coverage
• Group Term Life and Personal Accident Cover
• Flexible leave policy