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The Cigna Group
Technical Support Analyst
Join The Cigna Group as a Technical Support Analyst in Bengaluru. Leverage ServiceNow skills, SQL expertise, and automation knowledge to enhance IT support.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 24, 2025
Technical Support Analyst role involves providing technical support to the IT and business teams, working with the IH Production Support team, and managing services to meet Service Level Agreements. The role requires strong experience in SQL server and scripting, and an understanding of application architecture. The successful candidate will be self-motivated, a problem solver, and a collaborative team player.
Requirements
- Proven track record in day-to-day production support
- Strong SQL skills
- Strong analytical and troubleshooting skills
- Knowledge of automation
- Working with third parties to resolve incidents
- Manipulating data with excel or other tools
- ServiceNow
- Dynatrace & Splunk
- Confluence
- Jira
- PL/SQL
- Application Integrations
- Windows & Red Hat server
Requirements Summary
Strong experience in SQL server and scripting, analytical and troubleshooting skills, knowledge of automation, and working with third parties to resolve incidents
