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Visier Inc.
Technical Support Analyst I
Join Visier Inc. as a Technical Support Analyst I in Singapore. Support APAC customers, resolve issues, and enjoy competitive benefits.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 20, 2025
We are looking for a Technical Support Analyst to support our external customer base in the APAC region. As a member of our Customer Success organization, you will demonstrate excellent communication, analytical, and customer service skills to resolve customer issues effectively while providing a great customer experience.
Requirements
- Minimum 2 years’ experience in a technical, customer-facing support role
- Post-secondary education in a related field, or equivalent
- Strong knowledge of data and database management systems
- Strong analytical and problem-solving skills
- Excellent interpersonal and communication skills
- Experience gathering and writing requirements from customers
- Experience supporting/troubleshooting browser-based software solutions
- Hands-on experience using Issue Tracking/Management systems like ServiceNow and JIRA
Benefits
- Competitive compensation package
- Additional types of compensation (e.g., commission plans, bonus, etc.)
- Opportunity to work with a leading people analytics company
Requirements Summary
Minimum 2 years' experience in technical support, post-secondary education, and strong analytical and problem-solving skills
