Technical Support Engineer - Americas, Reuters

In this role, you will serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues. The position enables seamless onboarding, solution design, technical sales support, and post-sales issue resolution for Reuters' global clientele, encompassing video, streaming, broadcast, and content delivery solutions.

Requirements

• Bachelor’s degree in computer science, engineering, media technology, or a related field.
• Over 5 years of experience in a relevant role.
• Experience in a sales environment, preferably in technical sales, is a plus.
• Expertise in fundamental technology and network concepts, as well as IT security best practices.
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows.
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs).
• Experience in service and support within the broadcast and new media industries.
• Familiarity with video standards, compression technologies, DRM, and OTT platforms.
• Ability to work with global virtual teams to deliver projects and resolutions.
• Familiarity with Service Management processes such as incident, major incident, problem, and change management is required.
• Six Sigma or ITIL certifications are a plus.
• Languages spoken: English (required); additional languages are a bonus (optional).
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow.

Benefits

• Flexible work arrangements (hybrid work model)
• Flexibility & Work-Life Balance (Flex My Way)
• Career Development and Growth (Grow My Way programming and skills-first approach)
• Industry Competitive Benefits
• Culture (globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more)
• Social Impact (Social Impact Institute, two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives)
• Making a Real-World Impact (helping customers pursue justice, truth, and transparency)