Technical Support Engineer - Americas, Reuters

Technical Support Engineer - Americas role involves serving as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation, and offering expert support for complex technical issues. The position requires a comprehensive understanding of media workflows, content distribution systems, cloud-based infrastructure, and emerging industry technologies.

Requirements

• Bachelor’s degree in computer science, engineering, media technology, or a related field.
• Over 5 years of experience in a relevant role.
• Expertise in fundamental technology and network concepts, as well as IT security best practices.
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows.
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs).
• Familiarity with video standards, compression technologies, DRM, and OTT platforms.
• Ability to work with global virtual teams to deliver projects and resolutions.
• Familiarity with Service Management processes such as incident, major incident, problem, and change management.
• Languages spoken: English (required); additional languages are a bonus (optional).
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow.

Benefits

• Flexible vacation
• Two company-wide Mental Health Days off
• Access to the Headspace app
• Retirement savings
• Tuition reimbursement
• Employee incentive programs
• Resources for mental, physical, and financial wellbeing
• Flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance
• Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
• 401k plan with company match
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive paid time off, paid holidays, parental leave, sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan