Technical Support Engineer - Americas, Reuters

This role requires a comprehensive understanding of media workflows, content distribution systems, cloud-based infrastructure, and emerging industry technologies. The Technical Support Engineer - Americas will serve as a trusted advisor to customers, guiding them through pre-sales technical consultations to implementation while offering expert support for complex technical issues.

Requirements

• Bachelor's degree in computer science, engineering, media technology, or a related field
• Industry certifications are a plus
• Over 5 years of experience in a relevant role
• Experience in a sales environment, preferably in technical sales, is a plus
• Expertise in fundamental technology and network concepts, as well as IT security best practices
• Strong background in media technology solutions, including video streaming, encoding, digital asset management, and broadcast workflows
• Experience working with cloud platforms (AWS, Azure, Google Cloud) and content delivery networks (CDNs)
• Familiarity with video standards, compression technologies, DRM, and OTT platforms
• Ability to work with global virtual teams to deliver projects and resolutions
• Familiarity with Service Management processes such as incident, major incident, problem, and change management
• Six Sigma or ITIL certifications are a plus
• Languages spoken: English (required); additional languages are a bonus (optional)
• Proficiency in O365, AzureDevOps (ADO), Salesforce and/or ServiceNow

Benefits

• Hybrid Work Model
• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact