Technical Support Engineer - Automation

We are looking for individuals who can successfully diagnose the entire technology stack, from the front end to the back end, to determine where to start troubleshooting an issue. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 2+ years of related experience within either application technical support or software development environment
• Bachelor’s degree in computer science or related field (or equivalent degree and experience)
• Understanding of remote administration via SSH, SNMP, WMI, PowerShell
• Solid understanding of object-oriented programming skills (Java strongly preferred)
• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting
• Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
• Experience with troubleshooting tools such as Wireshark, Traceroute
• Understanding of SNMP traps and MIBs/OIDs
• Good understanding of database concepts.
• A fundamental understanding of ITOM, CMDB and ITIL business process
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concept.

Benefits

• Generous earning potential
• Chance to expand their role in the company as we grow