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ServiceNow
Technical Support Engineer
Join ServiceNow in Tokyo as a Technical Support Engineer. Leverage ServiceNow skills to troubleshoot issues, enhance customer support, and drive product improvements.
The Mothership
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 3, 2025
The Technical Support Engineer will resolve technical cases for customers using the ServiceNow software and platform, providing excellent customer support experiences. The role involves troubleshooting technical issues, managing and resolving challenging cases, and providing input on process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
Benefits
- Equal Opportunity Employer
- Accessible and inclusive experience for all candidates
- Accommodations available for applicants with disabilities
Requirements Summary
0-2+ years customer support experience, ability to troubleshoot complex technical issues, and commitment to quality and customer service
