Technical Support Engineer

We are looking for an experienced Support Engineer with a passion for excellence to manage and resolve challenging issues for ServiceNow partners and customers. The Technical Support Engineer will be responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Demonstrated ability to troubleshoot difficult technical issues
• Solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

Benefits

• On-site schedule 2-3 days a week
• Work in a collaborative environment
• Opportunities for career growth