Technical Support Engineer (Remote Poland)

Ivanti is seeking a Technical Support Engineer to provide exceptional technical support to customers and partners. The successful candidate will have a strong technical background, excellent customer interaction skills, and the ability to troubleshoot complex issues. The role involves communicating with customers, managing critical issues, and providing world-class support through troubleshooting and diagnosis.

Requirements

• Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc
• Strong technical troubleshooting skills
• Excellent interpersonal and communication skills
• Confident user of Microsoft Windows and common applications
• Understanding of Database and Server Technologies
• Understanding of internet and network technologies
• Excellent time management, multi-tasking and organisational skills
• Self-motivated to develop technically
• Ability to cope and work under pressure
• Able to adapt quickly to change
• Flexible and open approach
• Must be able to work well with others as part of a team but at the same time able to work independently
• Fluency in English is required; proficiency in French or German is a strong advantage.

Benefits

• Diversity and inclusion
• Mutual respect
• Equal employment opportunities
• Professional development and career growth