Technical Support Specialist - US shift

RELEX Solutions is seeking a Technical Support Specialist to join their UK Stoke office for the US-shift. The successful candidate will support global customers via tickets, interacting with customers and other departments via online meetings, phone calls, and emails. The role requires strong communication skills, multi-tasking, and problem-solving.

Requirements

• Fluent written and verbal English
• Minimum 2 years of Application or Internal IT Support experience or Application Support experience
• Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
• SQL Query Writing for reporting, data manipulation and investigation
• Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
• Understanding of ITIL best practices for customer support
• Basic understanding of networking principals
• Software troubleshooting and problem-solving skills

Benefits

• Extra payment for working the US-shift
• 25 days off per year plus 8 bank holidays
• Workplace pension scheme with an employer contribution of 6%
• Enhanced maternity / adoption package
• Employee Assistance Programme (EAP)
• Healthcare support with different services
• Expense up to £100 per year for organized physical sporting activities or the purchase of personal sporting equipment/activities
• Discounted Gym Membership @ Fitness First
• Cycle to Work Scheme
• Expense the cost of an annual eye test
• Choice of work laptop (Dell or Mac) and work phone (iPhone or Android)
• Charity Days
• Office Dogs