RELEX Solutions

Technical Support Specialist - US shift

Join RELEX Solutions as a Technical Support Specialist in Stoke-on-Trent (US shift). Requires 2+ years IT support experience, strong communication skills, and offers great benefits.

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Consulting
Job Level - JobBoardly X Webflow Template
Entry Level
ServiceNow Role Type:
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Support Specialist
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Sales
ServiceNow Modules:
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Virtual Agent
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 14, 2025

RELEX Solutions is seeking a Technical Support Specialist to join their UK Stoke office for the US-shift. The successful candidate will support global customers via tickets, interacting with customers and other departments via online meetings, phone calls, and emails. The role requires strong communication skills, multi-tasking, and problem-solving.

Requirements

  • Fluent written and verbal English
  • Minimum 2 years of Application or Internal IT Support experience or Application Support experience
  • Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
  • SQL Query Writing for reporting, data manipulation and investigation
  • Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
  • Understanding of ITIL best practices for customer support
  • Basic understanding of networking principals
  • Software troubleshooting and problem-solving skills

Benefits

  • Extra payment for working the US-shift
  • 25 days off per year plus 8 bank holidays
  • Workplace pension scheme with an employer contribution of 6%
  • Enhanced maternity / adoption package
  • Employee Assistance Programme (EAP)
  • Healthcare support with different services
  • Expense up to £100 per year for organized physical sporting activities or the purchase of personal sporting equipment/activities
  • Discounted Gym Membership @ Fitness First
  • Cycle to Work Scheme
  • Expense the cost of an annual eye test
  • Choice of work laptop (Dell or Mac) and work phone (iPhone or Android)
  • Charity Days
  • Office Dogs

Requirements Summary

2 years of Application or Internal IT Support experience, fluency in English, and experience with ticket administration via service desks