RELEX Solutions is seeking a Technical Support Specialist to join their UK Stoke office for the US-shift. The successful candidate will support global customers via tickets, interacting with customers and other departments via online meetings, phone calls, and emails. The role requires strong communication skills, multi-tasking, and problem-solving.
Requirements
- Fluent written and verbal English
- Minimum 2 years of Application or Internal IT Support experience or Application Support experience
- Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
- SQL Query Writing for reporting, data manipulation and investigation
- Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principals
- Software troubleshooting and problem-solving skills
Benefits
- Extra payment for working the US-shift
- 25 days off per year plus 8 bank holidays
- Workplace pension scheme with an employer contribution of 6%
- Enhanced maternity / adoption package
- Employee Assistance Programme (EAP)
- Healthcare support with different services
- Expense up to £100 per year for organized physical sporting activities or the purchase of personal sporting equipment/activities
- Discounted Gym Membership @ Fitness First
- Cycle to Work Scheme
- Expense the cost of an annual eye test
- Choice of work laptop (Dell or Mac) and work phone (iPhone or Android)
- Charity Days
- Office Dogs