Technical Support Specialist

Amex GBT is a company that helps colleagues achieve success and offers an inclusive and collaborative culture. The Technical Support Specialist will provide end user support in GBT's Global technology environment, including desktop support, network administration, and telephony.

Requirements

• Graduate with 4+ years of experience working in an enterprise desktop support environment with software and hardware technical issues
• Excellent interpersonal and customer service skills
• Bachelor's degree in information systems or a related field
• ServiceNow ticket system experience
• Hardware/ Software troubleshooting and repair skills on: PC's, Laptops, MAC's, Tablets, Mobile phones, Printers
• Strong knowledge of Windows Operating systems, Office Suites, VPN, Active Directory and Exchange
• Strong knowledge of systems and applications including, SEE, SEP, Agresso, Bomgar
• Understanding and experience with travel related/reservation systems such as Sabre, Apollo and Galileo
• Strong understanding of Cisco telephony system, VOIP, BES and general networking practices desired

Benefits

• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources
• Travel perks with choice of deals each week from major travel providers
• Access to over 20,000 courses on learning platform
• Leadership courses
• New job openings available to internal candidates first