Technology Service Specialist, AVP

The Technology Service Specialist, AVP will ensure the Service Operations team provides optimum service level to the business lines it supports, resolves incidents and problems, and manages business stakeholder relationships.

Requirements

• Service Operations Specialist experience within a global operations context
• Extensive experience of supporting complex application and infrastructure domains
• Experience managing and mentoring Service Operations teams
• ITIL certification and experience with ITSM tool ServiceNow (preferred)
• Good knowledge on interface technologies and communication protocols
• Thorough and precise work style with a focus on high quality
• Distinct service orientation
• High degree of self-initiative
• Bachelor’s Degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

Benefits

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above