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KPMG Australia
Technology Services Analyst
Join KPMG Australia as a Technology Services Analyst in Sydney. Leverage ServiceNow for incident resolution, support customers, and enjoy flexible hours.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 8, 2025
As a Technology Services Analyst, you will be responsible for providing excellent customer service, maintaining a customer-centric area, and ensuring laptop and peripheral stock is received, maintained, and managed. You will also be responsible for floorwalking and desk management, and troubleshooting technical faults before they are reported.
Requirements
- Strong customer and communication skills
- Proficiency in Microsoft 365 Suite (Outlook, Excel, Word)
- Experience using ServiceNow (or other service management tools) for Incident and Request resolution
- Knowledge in ITIL practices, and preferred certification in ITIL 3 or 4
- Sound understanding of Windows architecture and tools, as well as decent proficiency in Mac architecture and tools
- Sound understanding of mobile technologies, such as iOS and Android troubleshooting
Benefits
- Flexible hours and locations
- Generous paid parental leave and career breaks
- Retail discounts
- Health and wellbeing initiatives
- Learning and growth opportunities
- Salary packaging options
Requirements Summary
Strong customer and communication skills, proficiency in Microsoft 365 Suite, and experience with ServiceNow and ITIL practices
