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PWX Solutions a PubWorX Company
Technology Support Engineer
Join PWX Solutions as a Technology Support Engineer in New York. Provide 1st/2nd line support for Mac/Windows, troubleshoot apps, and ensure IT security. $64,500-$80,000 salary.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Hardware Asset Management
Job description
Posted on:
February 20, 2025
Condé Nast is seeking a Technology Support Engineer to join its Global Support team. The successful candidate will provide 1st and 2nd line support for Mac and Windows systems, troubleshoot applications, and provide ad-hoc mobile device support. The role involves working as part of a team to provide seamless, coherent colleague support and champion IT Security.
Requirements
- 2+ years of work experience
- Windows and Mac OS experience (80%+ Mac)
- Experience with G-Suite and Office365
- Working to SLA's and ITIL based processes
- Active Directory Administration
- PC and Mac hardware troubleshooting
- Printer troubleshooting
- Network essentials (TCP/IP basics) & connectivity
- Audio Visual Skills (Zoom)
- Mobile device support (iPhone / iOS)
- Adobe CC Enterprise
- Bomgar
- Sophos
- Slack
- Polycom
- ServiceNow
- 8x8
- OKTA
- Excellent troubleshooting, customer service, and communication skills
Benefits
- Salary Range: $64,500-80,000
- In-office Monday-Friday
Requirements Summary
2+ years of work experience, experience with Mac and Windows systems, and strong troubleshooting, customer service, and communication skills
Apply now
New York
|
New York
United States
Entry Level
In-Person
Full Time
64500-80000 USD/year
