.svg)
Aryaka Networks, Inc.
Technology Support Engineer
Join Aryaka Networks as a Technology Support Engineer in Santa Clara, CA. Leverage ServiceNow for incident management, troubleshoot IT systems, and enjoy a competitive salary.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 18, 2025
We are seeking a highly skilled and proactive Information Technology Support Engineer to join our growing company. The ideal candidate will be an innovative problem-solver, who thrives in an environment that utilizes their broad skillset.
Requirements
- 4+ years of experience in IT technical support and administration for Windows and Mac
- Strong experience in administration and troubleshooting IT servers, applications, and services
- Expertise in software and hardware installation and configuration
- Experience with Administration of Microsoft 365
- Solid understanding of networking concepts, including administration of routers, switches, firewalls, TCP/IP, DNS, and VPNs
- Familiarity with IT security best practices
- Experience using a ticketing system (e.g., Jira, ServiceNow, Zendesk) for incident management
- Hands-on experience with Endpoint Detection and Response (EDR) solutions (e.g., CrowdStrike, SentinelOne)
- Exceptional problem-solving and analytical skills
- Excellent communication and documentation abilities, particularly in translating technical concepts for non-technical stakeholders
Benefits
- Up to $110,000 base salary
- Annual bonus
- Stock
- Benefits
Requirements Summary
4+ years of IT experience, strong admin and troubleshooting skills, expertise in Microsoft 365 and networking concepts
