Tier 1 Service Desk Representative - Night Shift

We are looking for a customer-focused IT Service Desk Representative to join our team and assist in providing high-quality technical support to internal users. As an IT Service Desk Representative, you will be responsible for handling basic IT service-related issues, troubleshooting common software and hardware problems, and ensuring that all service requests are addressed efficiently and professionally.

Requirements

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 2+ years of experience; Masters and 0+ years of experience; an additional four years of experience may be considered in lieu of degree.
• Familiarity with common IT issues and troubleshooting methods.
• Experience using service desk management tools (e.g., ServiceNow, Jira, etc.) is a plus.
• Strong communication skills, both verbal and written, with the ability to explain technical issues in a user-friendly manner.
• Basic understanding of computer systems, software, and networking.
• Excellent customer service and interpersonal skills.
• Ability to troubleshoot and resolve basic IT issues efficiently.
• Patience and empathy when assisting users, with a focus on creating positive user experiences.
• Ability to work in a fast-paced environment while managing multiple support requests.

Benefits

• Shift: Night shift, 6:00 pm - 6:00 am, two-week cycles of working 3-4 set days per week and every other weekend
• Target Salary Range $80,000 - $128,000