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DecisionPoint
Tier 2 Support Specialist - Junior
Join DecisionPoint as a Tier 2 Support Specialist in Washington, DC. Leverage ServiceNow skills to resolve IT issues, manage tickets, and enhance user experience. Benefits include medical, 401(k) match, and training reimbursement.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 21, 2023
DecisionPoint Corporation is seeking a Tier 2 Support Specialist - Junior to provide essential IT support to the USDA Customer Experience Center (CEC). This role involves assisting end users with technical issues, managing service tickets, and ensuring timely and effective resolutions to maintain a seamless IT environment.
Requirements
- Ability to obtain a Public Trust Clearance
- Associate's Degree in Information Technology, Computer Science, or related field, or equivalent experience
- Minimum of 1 year of IT support experience
- Familiarity with IT service management tools (e.g., BMC Remedy Helix or ServiceNow)
- Basic troubleshooting skills for common IT issues, including hardware and software problems
- Strong customer service orientation with excellent communication skills
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) Match
- Health Savings Account
- Flexible Spending Account
- Training Reimbursement
- Education Assistance
- Paid Time Off
- Holidays
Requirements Summary
IT support experience, associate's degree in related field, familiarity with IT service management tools
Apply now
Washington
|
District of Columbia
United States
Entry Level
In-Person
Full Time
54000-59000 USD/year
