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Tresata
Tresata Customer Support Director
Join Tresata as a Customer Support Director in Bengaluru. Leverage ServiceNow for incident management, oversee support teams, and drive user satisfaction.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
Incident Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 17, 2024
The Customer Support Director is responsible for managing product users, routing and assigning requests to the support team and onboarding team, managing SLAs, active reporting, and monitoring product users and billing on Stripe.
Requirements
- Master's Degree in Information Management or relevant field required
- 12-15 years of experience in technical support is required, SaaS/Tech industry experience preferred
- Experience in tools such as Jira, ADO, ServiceNow, etc. for Incident Management
Benefits
- Opportunity to work with a fast-growing developer of AI-powered software systems
- Active investment in employee's ideas and potential
- Nonlinear career paths with rapid advancement opportunities
Requirements Summary
Master's Degree in Information Management, 12-15 years of technical support experience, experience with tools such as Jira, ADO, ServiceNow
