Tresata Customer Support Director

A Customer Support Director is responsible for managing product users, routing and assigning requests to the support team and onboarding team, managing SLAs, active reporting, and monitoring product users and billing on Stripe. The role involves leadership, technical, and customer-centric responsibilities.

Requirements

• Master’s Degree in Information Management or relevant field
• 12-15 years of experience in technical support
• Experience in tools such as Jira, ADO, ServiceNow, etc. for Incident Management
• Deep understanding of Product Support cycle, SLA Measurement and Adherence
• Experience in working with stakeholders / leadership teams
• Analytical mindset & critical thinking skills that demonstrate valuable business insights
• Clear communication skills and the ability to create engaging content

Benefits

• Tresata is a fast-growing developer of AI-powered software systems used for data analysis at absolute scale
• Opportunities for rapid career advancement
• Collaborative and diverse work environment
• Employee investment in ideas and potential
• Diverse and inclusive company culture