Virtual Desktop Infrastructure (VDI) Workstation Administrator

We are hiring a Virtual Desktop Infrastructure (VDI) Workstation Administrator for our program at US STRATCOM in Bellevue, Nebraska. The administrator will be responsible for maintaining, and upgrade operating systems, firmware and applications for the virtualized hosts and guest operating systems.

Requirements

• Troubleshoot issues on ESXi
• Perform Horizon change control and patch management
• Open and manage support requests with Omnissa when required
• Utilize PowerShell for task automation
• Provide documentation of successful issue resolution, troubleshooting, and procedure implementation daily
• Provide information technology (IT) support to install, configure and administer the Virtual Desktop Infrastructure (VDI) on the USSTRATCOM NIPRNet, C2LAN (SIPRNet), and TS Collateral networks.
• Maintain enterprise images to meet security and monthly patch requirements
• Monitor and evaluate the virtual environment utilizing tools such as vRealize Operations Manager
• Package and provision software for the virtual desktops (App Stack)
• Configure Security Groups in Active Directory to link users to software application
• Comply with relevant information security policies and processes while deploying new hardware and software installations
• Good organization skills to balance and prioritize work and multitask
• Good analytical and problem solving skills to troubleshoot systems problems
• Good communication skills to communicate with support personnel, customers, and managers
• Ability to work independently and as part of a team
• Travel as required to perform tasks to include, but not limited to, hardware configuration, software installation and configuration, and security accreditation procedures on hardware components
• Automated deployment of Microsoft Windows Operating System patches
• Monitor and tune appropriate systems to ensure optimum level of performance
• Develop and maintain appropriate system documentation to ensure that documentation is current
• Oversee the maintenance of a history of system-supporting process and procedure documentation
• Interact with client management to answer questions, problems and requests regarding deployments and issues
• Maintain documentation that supports security standards and processes
• Configure and maintain System Center Configuration Manager
• Provide limited after-hours support for emergency scenarios
• Execution of daily work to be in compliance with DoD Information Assurance standards and practices
• Report patching/security compliance of domain-connected assets
• Perform Virtual Desktop Infrastructure configuration/maintenance and Application Virtualization
• Provide tier 3 support to Contract and Government Organizations
• Create and maintain Group Policy Objects for client machines (user and computer policies)
• Use a ticketing system (Remedy/ServiceNow) to track work
• Diagnose problems and escalate unresolved issues or problems - may provide alternative courses of action
• Work with less experienced technical and non-technical personnel on both routine and complex incidents
• Perform system monitoring and analysis, troubleshooting system hardware, software, and operating system issues
• Research and recommend automated approaches for system administration tasks where possible
• Create and maintain work instructions and train junior staff as necessary
• Manage multiple tasks efficiently for on-time delivery
• Effectively communicate with technical and non-technical clients
• Document problem resolutions completely and accurately
• Accurately and effectively analyze alerts/logs and take appropriate actions during troubleshooting
• Be familiar with the DISA STIG requirements for Windows-based workstations
• Be familiar with DoD Information Assurance Concepts/Process
• Use a scripting language (Powershell, vbscript, etc) efficiently

Benefits

• Target Salary Range: $66,000 - $106,000
• Must obtain/maintain a DoD 8570 IAT Level II is required (e.g., Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP) Certification within 120 Days of hire.
• EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.