VP, Enterprise Service Management Office

The Vice President, Enterprise Service Management Office (ESMO) will lead and oversee the delivery, development, operation, and execution of the Enterprise Service Management (ESM) function. This role focuses on ensuring the seamless implementation and operationalization of the "Service as a Product" strategy, driving the transition from IT service management to enterprise service management while enhancing efficiency, scalability, and user satisfaction.

Requirements

• 15+ years of leadership experience in enterprise service management, IT service management, or related fields.
• 15+ years of prior experience in a related field (media, entertainment, people and culture, and/or enterprise service management, experience a plus) with at least 7 years in a leadership role
• Proven track record of leading large-scale transformation initiatives, with a focus on service-as-a-product delivery models.
• Deep knowledge of ITIL frameworks, ServiceNow platform, and industry-leading best practices in service management.
• Experience implementing automation and innovative technologies to optimize service delivery.
• Ability to develop and execute strategies that align with organizational objectives and drive measurable outcomes.
• Demonstrated success in managing and mentoring diverse teams, fostering a culture of collaboration, innovation, and continuous improvement.
• Excellent communication and stakeholder management skills, able to effectively interface with executive teams.
• Financial acumen, with experience managing budgets and identifying cost-saving opportunities.
• Strategic thinking, with the ability to develop and execute transformational long-term plans and initiatives.
• Strong track record of building and maintaining strategic relationships across all organizational levels.