Workforce Systems Advisor (Kronos)

Full-time Workforce Systems Advisor role, working 2 days in the office and 3 days from home. Provide first-level support for Kronos (MyTime) system issues, queries, and reports. Key responsibilities include responding to and resolving Kronos issues, identifying and implementing process improvements, and engaging with customers through various communication channels.

Requirements

• Experienced user of Kronos as an administrator and advisor
• A demonstrated knowledge of HR processes is highly desirable
• Experience in provision of Helpline support in large organisations or similar expertise
• Outstanding communication skills, with the ability to provide quick, effective solutions to customers
• Effective problem-solving skills, including decision making, time management and immediate prioritisation of tasks assigned
• Proficient in the use of ServiceNow or a similar ticketing system
• Ability to operate under pressure, multi-task and maintain accuracy of work

Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off