Workplace Solution Engineer

The Workplace Solution Engineer is a global role responsible for device management engineering, particularly for industrial devices and mobile devices. The ideal candidate should have significant hands-on experience in device management and deployment in a heavily locked-down environment, as well as Agile-based team management.

Requirements

• 6+ years overall IT experience
• 5+ years of experience in managing and maintaining Workstations, specific/industrial devices, and mobile devices in a 'Modern' (cloud-based) environment
• Strong understanding of asset management processes and principles for tracking IT assets
• Experience with an ITSM tool like ServiceNow
• Agile methodology (SCRUM), knowledge of Jira or similar tools
• Good PowerShell scripting skills and direct use of API-based management for complex tasks
• Knowledge of the ITIL framework
• Security-minded professional aware of the implications of managing devices in an ever-changing landscape: patching, privacy issues, OS updates, devices profiles, reporting, etc.
• Experience with VR devices (Hololens or similar) is a bonus
• Knowledge of GraphAPI and how to address Microsoft services programmatically
• MacOS management through Intune. Knowledge of macOS specifics
• Software Distribution knowledge and packaging experience (all OSes, Google Play Console, and Apple Business Manager)
• PowerBI knowledge
• Excellent interpersonal skills and the ability to work as part of a diverse team
• Creative, thinking outside of the box, eager to learn and truly committed to the success of the company

Benefits

• Fast learner
• Pragmatic and efficient
• Detail oriented, able to clearly communicate ideas and work as part of a team
• Well-proven time management skills while remaining flexible in responding to changing organization needs
• Good written and verbal communication skills to co-ordinate tasks with other teams
• Able to work with multi-task and handle multiple priorities
• Able to adapt quickly to changes Strong interpersonal skills
• Strong understanding of asset management processes and principles for tracking IT assets
• Strong attention to detail
• Ability to quickly adapt to changes.
• Excellent interpersonal skills and the ability to work as part of a diverse team
• Enthusiastic, cooperative, and positive behavior
• Creative, thinking outside of the box, eager to learn and truly committed to the success of the company
• Must be able to work in a team environment with a 'can do' attitude capable of overcoming difficult challenges
• Able to integrate and apply feedback in a professional manner
• At ease with working on a multi-geo organization, with teams split over multiple time zones and continents