2025-7574_Service Desk Analyst

Support Analyst for night shift, providing end-user support, creating documentation, and troubleshooting technical problems. Must have excellent customer service skills and experience with virtual machines, Citrix, and Windows 7/10.

Requirements

• Microsoft Office (Word, Excel, PowerPoint, Access) 4 R
• Office 365 4 R
• Microsoft Exchange and Outlook 4 R
• Windows 7/Windows 10 4 R
• SharePoint knowledge 3 O
• ServiceNow ticketing system 3 O
• Active Directory 3 R
• Virtual Machines 3 O
• Citrix 3 O
• Hardware Troubleshooting 4 R
• Basic Network Troubleshooting 4 R
• McAfee Drive Encryption 2 O
• Multifactor Authentication 3 O
• Blackberry Work 1 O
• Cisco Unity 1 O
• WebEx 1 O
• SCCM 2 O
• Excellent Customer Service Skills
• Experience with Virtual Machines and Citrix
• Knowledgeable in Windows7/10
• Strong analytical skills, spreadsheet skills, and business problem solving skills
• Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills
• Basic understanding of IT and insurance terminology preferred
• Ability to work well independently and as part of a team