IT Service Desk Administrator

IT ServiceDesk Administrator position at Newfold Digital. As a self-directed problem-solver, you will provide technical support, manage the IT service desk ticket queue, and assist in coordinating end-user projects. The ideal candidate has 1-2 years of IT support experience and familiarity with Windows, macOS, and Microsoft 365.

Requirements

• 1–2 years of IT support experience (help desk, desktop support, or equivalent)
• Familiarity with Windows 10/11, macOS, Microsoft Office 365, and basic networking concepts
• Experience with common IT support tools (e.g., ServiceNow, remote desktop software)
• Ability to troubleshoot common hardware and software issues
• Basic Active Directory experience (user account support, password resets)
• Strong communication, organization, and customer service skills
• Ability to work independently and manage multiple support tickets at once

Benefits

• Work-life balance
• Competitive HMO benefits
• Punctuality Bonus
• Generous Vacation policy